Sales and Return policies
All electronic products are custom hard flashed per VIN provided and therefore all sales are final. All non-electronic products can be returned in 30 days. Refunds will not include actual shipping cost and transaction fees already collected by transaction agencies including but not limited to credit card companies and shopify.
We will ship to all locations that USPS or FEDEX delivers reliably.
Each order is custom prepare for your car per information we are able to obtain using your VIN on Porsche Partner Network (PPN). Normally it will take up to 5 business days for us to custom prepare your package for shipping.
All 9XX products can be purchased as self-install or Exclusive Experience. Warranty period varies with the installation.
All self-installed products purchased in the U.S. or Canada will carry a 6 month limited hardware warranty. All 9XX Exclusive Experience products purchased in the U.S. or Canada will carry a 24 month limited hardware warranty. 9XX Research may offer mail-in service to provide warranty service.
You will first obtain an RMA from us via email by using the Contact Us link above. After that, you will be responsible for shipping it to us. Upon receipt and inspection, we will either repair or replace the product if it's under warranty.
The content and materials available on the 9XX Research, LLC website are for informational purposes only and not for the purpose of providing advice. You should contact your dealership or independent technician to obtain advice with respect to any particular issue or problem, or separately engage 9XX Research, LLC via a written contract executed by both parties. Use of and access to this website or any of the content contained within the website does not create a contractual relationship between 9XX Research, LLC and the user or browser.